A service plan not only keeps your system current, you can also take advantage of our award-winning technical support call center and online resources. You’ll experience the value of Sage Timberline Office services all year long with a service plan specifically designed to provide you with the tools you need to get the most out of your investment. As a result, you can better use Sage Timberline Office capabilities to improve your business processes.

Service plans for Sage Timberline Office include:

BasicCare
BasicCare provides a basic plan more suited for seasoned customers who want the benefits of a maintenance agreement but do not need telephone access to our technical support analysts. BasicCare emphasizes a self-service approach to support and provides such tools as the Technical Support Knowledgebase and our full complement of online information.

EssentialCare
There's nothing like unlimited support for peace of mind. As an EssentialCare subscriber, you'll receive all the benefits of Basic Care, plus assistance from our skilled support team. You get unlimited access to Sage Timberline Office support by phone or by completing an online support service request. You can also access the Technical Support Knowledgebase at any time to quickly retrieve answers to support questions. As an Essential Care customer you also enjoy a 10% discount on our Anytime Learning subscriptions.

PremierCare
In addition to all the benefits of EssentialCare, the PremierCare plan is designed for customers who prefer even more personalized attention. You receive unlimited support by phone or online support service requests. An assigned account manager also ensures that you receive the services you need as you gain expertise with your software. By using regular reports such as call history and call tracking, your account manager will help you determine training needs and help you identify any recurring software issues or trends. As a Premier Care customer you receive one free Anytime Learning subscription of your choice and a 10% discount on any other Anytime Learning subscriptions.
Download more information in a printable PDF format.

Regardless of the plan you choose, you'll benefit from the following support features.

Maintenance, Updates, and Enhancements
To stay current, service plan subscribers receive periodic software enhancements and news, including government-mandated changes, federal and state tax table updates, and productivity boosting features.

E-mail Newsletters
We’ll send you e-mail newsletters with up-to-the-minute information about Sage Software and the products you own. Learn about special offers, product news, training, technical tips and tricks, and more for your Sage Timberline Office software.

Online Services
Sage Timberline Online gives you instant access to software services and 24/7 support. Log on and get information about software updates and network patches. View, update, and submit online support service requests. Update your contact information. Talk with other Sage Timberline Office customers in the Product Forum. Access the Technical Support Knowledgebase for solutions and answers to thousands of questions. You'll even find schedules for the latest in classroom and online learning opportunities.

Software Alerts and Notifications
We'll keep you informed so you're always up to date on the latest product developments and ongoing refinements. You'll receive alerts concerning potential software issues via e-mail and get advance notice of pending changes so you can plan ahead.

Discounts
Depending on the service plan you choose, take advantage of registration-fee discounts for the annual Sage Summit customer conference.