A service plan not only keeps your system current, you can also take advantage of our award-winning technical support call center and online resources. You’ll experience the value of Sage Master Builder services all year long with a service plan specifically designed to provide you with the tools you need to get the most out of your investment. As a result, you can better use Sage Master Builder capabilities to improve your business processes.

Service plans for Sage Master Builder include:

BasicCare
The BasicCare plan is best-suited for seasoned Sage Master Builder software customers who do not require direct technical support, yet still want the benefits of a maintenance agreement. If you are self-sufficient in your support needs, BasicCare offers a self-help approach to support through the online Technical Support Knowledgebase.

TotalCare
There's nothing like unlimited support for peace of mind. As an TotalCare subscriber, you'll receive all the benefits of BasicCare, plus assistance from our skilled support team. You get unlimited access to Sage Master Builder support by phone. You can also access the Technical Support Knowledgebase at any time to quickly retrieve answers to their support questions.

Regardless of the plan you choose, you'll benefit from the following support features.

Maintenance, Updates, and Enhancements
To stay current, service plan subscribers receive periodic software enhancements and news, including government-mandated changes, federal and state tax table updates, and productivity boosting features.

E-mail Newsletters
We’ll send you e-mail newsletters with up–to-the-minute information about Sage and the products you own. Learn about special offers, product news, training, technical tips and tricks, and more for your Sage Master Builder software.

Online Services
You receive instant access to software services and 24/7 support through our online Knowledgebase. Log on and get information about software updates and network patches. Update your contact information. Access the Technical Support Knowledgebase for solutions and answers to thousands of questions. You'll even find schedules for the latest in classroom and online learning opportunities.

Software Alerts and Notifications
We'll keep you informed so you're always up to date on the latest product developments and ongoing refinements. You'll receive alerts concerning potential software issues via e-mail and get advance notice of pending changes so you can plan ahead.

Discounts
Depending on the service plan you choose, take advantage of registration-fee discounts for the annual Sage Summit customer conference.